Q.
  Why isn’t my organization listed?  
    First, search for your organization using a variety of techniques – by city, by name, by category or keyword. If it still does not appear, us the “Contact Us” button to provide the information.  Note that this is a directory of co-operatives, credit unions and caisses-populaires which are based in, or operate in, the province of Ontario.
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Q.
 

Can non-co-operatives be added to the listings?

 
   

Organizations that support the co-operative sector, but are not themselves co-operatives may be added to the e-directory upon written application to On Co-op, using the “Contact Us” button, or by e-mailing directory@ontario.coop. There is an annual fee for those organizations to appear in the e-directory. Many “co-op like organizations” (those which are not governed by provincial or federal co-operative legislation, but operate in a democratic way and follow the co-op principles should already appear in the listings. In most cases, there would not be an annual fee for “co-op like organizations” to appear in the e-directory.
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Q.
 

How do I add a new listing?

 
   

Click on the “Contact Us” button and provide us with all of the details – organization name, address, phone, fax and toll-free numbers, e-mail address, website, and a 50-word description of your organization. We also recommend a contact name, which we maintain in our INTERNAL records only – contact names will not be disclosed on the e-directory.  If you have a great deal of information to send (perhaps you have a number of branches), you may e-mail the information to directory@ontario.coop.
Once your request has been received, the e-directory review board will confirm the information and send you an acknowledgment.  It generally takes a few days for the new listing to appear.
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Q.
 

How do I update or correct my listing?

 
   

First, review the listing information that appears.  Click the “Contact Us” button and provide us with the updated information.  If you have a great deal of information to send (perhaps you have a number of branches), you may e-mail the information to directory@ontario.coop.
Once your information has been received, the e-directory review board will confirm the information and send you an acknowledgment.  It generally takes a few days for changes to appear.
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Q.
 

A branch (satellite) office is missing, how do I add it?

 
   

Click the “Contact Us” button and provide us with the updated information.  If you have a great deal of information to send (perhaps you want to add a number of branches), you may e-mail the information to directory@ontario.coop.
Once your information has been received, the e-directory review board will confirm the information and send you an acknowledgment.  It generally takes a few days for changes to appear.
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Q.
 

Why is the description important?

 
   

The description is important as this is an area that the KEYWORD feature searches. Include your organization's programs, activities and community development initiatives if you'd like, and your organization's short-form name or initials if commonly used. Words core to your organization should be here (mission statement, members, etc). The description field is 50 words maximum and must be in sentence/paragraph format.
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Q.
 

Why is the description so short?

 
   

The information contained in the e-directory comes from a variety of sources.  If an organization did not provide a description, the e-directory research team may have inserted a short statement so that the KEYWORD search feature would find the listing. The description may be up to 50 words long, and can be updated by clicking on the “Contact Us” button.
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Q.
 

How can I remove a listing?

 
   

Click the “Contact Us” button and provide us with the details.  The complete listing will be removed only if the co-op has dissolved, is dormant or gone out of business.
Once your request has been received, the e-directory review board will confirm the information and send you an acknowledgment.  You may receive a phone call to confirm.  It generally takes a few days for changes to appear.
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Q.
 

How can I get my logo added?

 
   

Members of the Ontario Co-operative Association (the manager of the e-directory) may have their logos added to their listing by making a request through the “Contact Us” button, or by directly contacting On Co-op.  Other organizations are invited to become Members of On Co-op and receive an enhanced e-directory listing, as well as many other benefits of membership. Click on the “Contact Us” button, or e-mail directory@ontario.coop.
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Q.
 

How can I change the category my co-op is listed under?

 
   

Click the “Contact Us” button and provide us with the category you feel your organization should be listed under. You may appear under more than one category. Once your request has been received, the e-directory review board will confirm evaluate it and send you an acknowledgment.  It generally takes a few days for changes to appear.
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Q.
 

How do you name branches?

 
   

Every organization listed in the e-directory requires a unique name. In the case of branches, we have arbitrarily numbered them beginning at 1. Corporate/head offices are not numbered. If your organization uses a different naming system, please advise us and we will do our best to duplicate that system in the listings. Provide us with the information using the “Contact Us” button, or e-mail the information to directory@ontario.coop.
Once your request has been received, the e-directory review board will confirm the information and send you an acknowledgment.  You may receive a phone call to confirm.  It generally takes a few days for changes to appear.

 
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